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CEO & President Of The Board Message

In 2020, similar to most agencies around the world who were focused on the COVID-19 pandemic, Kingston Community Health Centres (KCHC) was additionally challenged with several colliding factors. In quick succession a cyber-attack brought down the entire IT infrastructure as primary care teams were transitioning to a new Electronic Medical Record (EMR) system, and Consumption and Treatment Services (CTS) was twice relocated in response to homelessness and the growing toxic drug crisis in Kingston. It is now permanently located in the Integrated Care Hub (ICH) on Montreal Street. The year's events tested the strength and adaptability of every person within the organization. While these examples caused significant stress and worry amongst staff, volunteers, leadership and our Board of Directors, the responses to these events exemplify what an inspiring organization KCHC is. Despite the challenges, the organization matured in many ways that we didn't expect and became a leader both within the system and our communities.

We played a key role in spreading the word about Adverse Childhood Experiences (ACEs). We tripled our food box deliveries. We participated at the Ontario Health Team (OHT) table to help shape the future of healthcare in our region. We hosted a COVID assessment site and vaccination clinic. Dental services were expanded in Kingston and Napanee. All while learning how to work remotely, use spaces differently, and remain innovative.

KCHC also made significant efforts to take care of our staff. We offered:

  • Childcare during the school strike and again during school lockdowns

  • Yoga and Zumba at lunch

  • We held a virtual staff Christmas party

  • Found innovative ways to celebrate other holidays like Hallowe’en and Valentine’s Day

We prioritized partnerships in order to expand services to meet the needs of clients. In addition to working with KFL&A Public Health around COVID, we partnered with Addictions and Mental Health Services (AMHS) at the Board and leadership level. We partnered with The Boys and Girls Club and Big Brothers Big Sisters in fundraising campaigns. We worked with most of the primary care doctors in RFLA to create a single Electronic Medical Record (EMR). We worked with Maple Family Health Team and Queen’s School of Rehab to offer physiotherapy services at the west-end health hub. We worked with HIV/AIDS Regional Services (HARS) and the City of Kingston to create the new ICH.

Working for an organization that has consistently supported their staff by making sure we feel comfortable and safe, and having allowed us to work remotely from home and keep our pay during unpredictable times.
- EarlyON staff member

In summary we did it! Staff in every program worked tirelessly and we are forever grateful for their commitment and dedication to achieving the KCHC mission. As Board President and CEO, we feel blessed and proud to have such an engaged workforce.

In these pages you will read multiple stories of how KCHC continues to create inclusive, resilient and healthy communities.

Enjoy.

Mike Bell

CEO

Terri McDade

Board President

Coming Up

Year in Review

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